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Our Locations

Main Office

Big Brothers Big Sisters of Greater Los Angeles

3150 N. San Fernando Rd., Suite C

Los Angeles, CA 90065

213.213.2400

213.481.1148

[email protected]

Bingo Hall

Bingo Hours

Mon. and Wed. Closed

Tue., Th., Fri. 4:30pm to 12:00am

Sat. 3:30pm to 11pm

Sun: 2:30pm to 10pm

Buckingham Heights Building

5601 W. Slauson Ave., Suite 130

Culver City, CA 90230

310.649.0228 ext. 2500

Specific Contacts

Enroll a Child

[email protected]

Volunteer to be a Big Brother or Big Sister

[email protected]

Volunteer at a BBBSLA event

[email protected]

Marketing, PR or Media

[email protected]

Donations

[email protected]

We Are Hiring

  • ENROLLMENT AND MATCHING SPECIALIST (EMS)

    Apply

    Reports to:

    Manager of Recruitment, Enrollment & Matching

    Essential Job Activities and Responsibilities:

    • Ensure that all clients and stakeholders receive an engaging and positive response. Determine the best way to get volunteer investment in the process and effectively move the client from the point of first contact to active enrollment.
    • Conduct volunteer enrollments including: individual orientations, interviews, references and DMV check, Live Scan fingerprinting, assessments and provide volunteers with resources for other volunteer opportunities, if necessary.
    • Conduct youth and family enrollments including, child/parent interviews, child safety education. Assess and refer families for alternative or additional services.
    • Demonstrate ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage to ensure that potential problems and barriers are identified and addressed as early as possible.
    • Assess individual training and support needs for each match participant to assure a positive youth development experience for the child and successful and satisfying experience for the volunteer.
    • In partnership with parent/guardian, devise goals for child and create YODP (Youth Outcome Development Plan).
    • Participate in the implementation of orientation and trainings for volunteers, children/youth and families to support the recognition of, and response to higher needs children/youth may encounter in the life of the match, such as depression, acting-out behaviors, and learning challenges.
    • Ensure a high-level of proficiency and skill in applying child safety, risk management, and healthy relationship-building knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
    • Provide frequent updates to prospective volunteers and families to inform them of their application status while identifying and eliminating any barriers interfering with the completion of the enrollment process.
    • Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match. Effectively align volunteer interests and qualifications with agency’s service options. Consult with other service delivery staff and/or supervisor as appropriate.
    • Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer and child. Maintain accurate and timely records for each individual and match per standards.
    • Propose, schedule and facilitate match introduction meetings.
    • Assess re-match potential of volunteer and child. Conduct reassessment as necessary.
    • Support the Recruitment Coordinator by regularly analyzing and proactively communicating the agency’s demographic and geographic data to appropriately balance volunteer recruitment and youth outreach as well as EMS’s interviewing and matching needs based on both geography and the current ratio of children participating in the program. Assist with targeted recruitment and outreach of Bigs and Littles throughout Los Angeles.
    • Collaborate with other service delivery staff to ensure smooth transition among functions, particularly Match Support Specialist.
    • Share with development and/or marketing staff any potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
    • Consistently demonstrate the ability to be flexible, positive, a team-player, a problem solver and responsive to feedback.
    • Participate in all Agency staff, individual and case-study meetings.
    • Perform additional tasks as assigned by supervisor.

    Competencies:

    Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity. Creativity & Innovation – Able to generate ideas to solve problems and improve work methods; apply novel approaches to improve or enhance results; collaborate with team members to share best practices and brainstorm creative approaches; assess situations to uncover new opportunities or overcome obstacles. Resilience & Flexibility – Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous. Sales/Marketing – Ensures customers that they feel listened to; establishes credibility quickly; creates and seizes opportunities to match customer interests with program options; Displays commitment to and enthusiasm for BBBS; Maintains a “can-do” attitude; Answers detailed questions about program options; Possesses an awareness and understanding of Brand New Thinking and accelerated, customer-focused service delivery. Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations. Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it. Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment.  Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

    Qualifications:

    • Bachelor’s Degree in an applicable field.
    • Ability to converse and interview across a diverse array of backgrounds, ages and experiences.
    • Computer literacy to include report writing, excel database
    • Fluent Bilingual English/Chinese a plus
    • Must have assessment and relationship development experience with children and adults.
    • Must have high level of organization and ability to schedule time well.
    • Must have excellent writing skills and a professional demeanor.
    • Must be willing to work flexible hours including weekends and early evenings.
    • Must have transportation, valid CA driver's License, and evidence of automobile insurance
    Position Performance Measures Customer Relations & Intake:
    • Schedule 60 interviews per month
    • Process all inquiries within five business days of submitted application
    • Produce a minimum of 90% status-update contacts on time
    Enrollment & Matching:
    • Conduct a minimum of 7 appointments per week, including interviews and match introductions.
    • Make a minimum of 6-8 matches a month, unless otherwise instructed by manager
    • Conduct approximately 20 interviews per month, unless otherwise instructed by manager
    • Produce a minimum of 90% customer service satisfaction.
    • Decide acceptance or decline status within 21 days of interview of all clients.
    • Complete all monthly statistical and grant reports on time.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. This position will have assigned work days at our Glassell Park, Long Beach and Culver City offices Indoors--80% Travel (local) – 20%, job requires travel between different offices and some local travel to recruitment/enrollment events.

    Hours and Benefits:

    Full-time Non-Exempt position (40 hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, with two late evening days per week and one on-call weekend per month required. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • SPECIAL EVENTS MANAGER

    Apply

    Reports to:

    Director of Development

    Essential Job Activities and Responsibilities:

    EVENT MANAGEMENT:                

    • Executes the functions around BBBSLA’s event fundraising strategy that raises $1M annually towards the team goal of $3M through successful management of events.
    • Manages event logistics such as catering, security, displays, signage, petitions, permits, transportation, contract negotiations, décor, etc.
    • Coordinates select administrative and logistic duties including: ticket sales, registration, mobile bidding and silent auction databases, RSVP lists, supply needs, inventory control, budgets, contracts, communications, timelines, and wrap reports.
    • Manages Agency Match Event committees which consists of staff members and over-see all match event logistics
    • Working with the Director of Development, coordinates production, run of show, talent solicitation and management, and honoree solicitation and management.
    • Ensures event staffing through volunteers and assign work processes to interns and volunteers.
    • Builds relationships to create new event opportunities, add value to events, offset costs and drive in-kind support and revenue. Solicit in-kind support including but not limited to: donations, in-kind experiences, raffle and silent auction prizes.
    • Cultivates and manages relationships with vendors, volunteers, donors and community members.
    • Works with Director of Marketing to develop digital and print materials including letters, brochures, and communications associated with events. Support the proofing and distribution of event materials including: signage, posters, brochures, tribute journals, etc.
    • Works with Director of Finance on the analysis and management of event budgets as well as invoices and develop reports and budgets to track revenue goals & progress.
    • Maintains organizational event calendar, timelines, data and communication deliverables.
    • Maintains strong working relationships with Development, Marketing, Finance, Individual Philanthropy, Corporate and Grants & Evaluations teams to ensure streamlined event execution.
    • Other duties as assigned.

     

    COMMITTEE AND VOLUNTEER MANAGEMENT:                

    • Collaborates with Director of Development and Individual Philanthropy Manager to coordinate event committees and volunteers for AFS, Big Bash Gala, and the Golf Classic.
    • Liaises with event committee chairs to coordinate information, training, communication, and fundraising efforts for committee volunteers.
    • Manages logistics and communications including catering, agendas, and recap notes for all event committee meetings.

    CORPORATE SPONSORSHIPS AND EVENT SALES:

    • Manages a comprehensive corporate fundraising program which will engage local corporations in supporting BBBSLA with in-kind gifts, sponsorship, and partnership dollars.
    • Creates tiered benefit platforms with levels, recognition and media and marketing exposure benefits.
    • In partnership with the Director of Development, directly solicits investments with face-to-face verbal solicitation and written proposals.
    • Performs appropriate follow-up related to funded proposals, e.g. thank you letters, contracts or letters of agreement, report deadlines, information sheets, press releases, etc.
    • Steward corporate givers with the fulfillment and execution of benefits promised, invitations to further engage in events and review participation and satisfaction outcomes..
    • Administers the tribute journal program including sales, tracking and fulfillment.
    • Liaises with Data Management team to accurately track event sales.

     

    Competencies:

    • Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability.
    • Team Player- Looks forward to working with other staff members on projects and events, is willing to learn from other team members and work to collaborate with staff and committees.
    • Communication/Listening—Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems.
    • Interpersonal Savvy—Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view; builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration. Ability to mediate and create middle ground understanding.
    • Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener.
    • Priority Setting—Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
    • Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.
    • Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.
    • Organizing—Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently, identifies informal and incomplete information in time to do something about it.

    Qualifications:

                     

    Education:

    Bachelor’s degree required.  Education and/or experience in financial analysis, event management, silent auction experience, and non-profit events preferred.

    Skills:

    Excellent communication skills, both written and verbal.  Solid analytical and organizational skills required. Demonstrated ability to work proactively, as a team, and independently to meet deadlines. Mastery of basic computer software, applications and functionality including Microsoft Word, Excel, Powerpoint, Outlook, and Internet. Giveffect and GiveSmart experience a plus!

    Experience:

    Minimum of 3-5 years of event and committee management experience required, preferably with a demonstrated focus on non-profit events. Proven track record of successful event fundraising with events grossing over $500,000 and maintaining an average of no more than 40% cost of fundraising. Some experience managing corporate sponsorships a plus. Working knowledge of non-profit fundraising principles and direct non-profit fundraising experience.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Valid driver’s license and insurance is required. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires periodic trips out-of-town /state

    Hours and Benefits:

    Full-time Exempt position (40 hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, but occasional evening and weekend work required. After probationary period is completed, may work from home 2 days a week. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here