Contact Us

Questions or Feedback

Our Locations

Main Office

Big Brothers Big Sisters of Greater Los Angeles

3150 N. San Fernando Rd., Suite C

Los Angeles, CA 90065

213.213.2400

213.481.1148

[email protected]

Bingo Hall

Bingo Hours

Mon. and Wed. Closed

Tue., Th., Fri. 5:00pm to 12:00am

Sat. 4:00pm to 11pm

Sun: 3:00pm to 10pm

Buckingham Heights Building

5601 W. Slauson Ave., Suite 130

Culver City, CA 90230

213.213.2400 ext. 2500

Specific Contacts

Enroll a Child

[email protected]

Volunteer

[email protected]

Volunteer at a BBBSLA event

[email protected]

Marketing, PR or Media

[email protected]

Donations

[email protected]

We Are Hiring

  • Program Assistant

    Apply

    Reports to:

    Senior Director of Programs

    Essential Job Activities and Responsibilities:

    Customer Service
    • Manage WIE phone line during business hours. Screen calls while providing exceptional customer service.
    • Manage WIE email during business hours. Troubleshoot requests, reschedules and general inquiries.
    • Manage the general BBBSLA email address. Troubleshoot requests, reschedules and general inquiries.
    Transportation Coordination
    • Confirm bi-weekly site visits with mentors’ assistants; carefully track reschedules.
    • Book all rides using Hop Skip Drive.
    • Monitor and troubleshoot Hop Skip Drive rides during bi-monthly site visits and one-off trips.
    • Track all Hop Skip Drive receipts and record expenses on spreadsheet for budget reconciliation.
    • Support other program teams with Hop Skip Drive as needed.
    Administrative Support
    • Provide administrative and logistical support for all program events.
    • Digitize archives and maintain digital file system.
    • Provide support in the development and reproduction of program and event materials.
    • Manage DMV and county level background check process for potential volunteers
    • Other administrative duties as assigned.
    Calendaring
    • Book and confirm all check-ins with WIE mentors, mentees and caregivers.
    • Manage team calendar for program staff

    Competencies:

    Customer Focus – Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. Listening – Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems. Interpersonal Skills – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations. Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it. Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

    Qualifications:

    • Bachelor’s Degree required. • Excellent organizational and administrative skills. • Must enjoy working with children and families with a professional, warm and welcoming demeanor. • Computer literacy to include report writing, excel database. • Must have excellent writing skills. • Must be willing to work flexible hours including weekends and early evenings. • Demonstrated team player and high energy personality.

    Experience:

    Three years customer service experience, preferably working with children and families

    Computer Skills:

    Full competency in Microsoft Word, Excel, Outlook.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires travel Working Location: 100% of time at BBBSLA Office, will share work space and phone line with WIE Program Manager.

    Hours and Benefits:

    Hours: 40 hrs./week Monday-Friday 9:00pm-5:30pm. Evening and weekend work may be required.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • Stewardship and Communication Manager

    Apply

    Reports to:

    Vice President, Development and Marketing

    Essential Job Activities and Responsibilities:

    • Develop, analyze and update individual and major gifts pipeline.
    • Partner with VP to identify top prospects and develop personalized strategies for engagement.
    • Create and implement communication plan for donors and prospects.
    • Create agency communication plan for streamlined outreach.
    • Manage and oversee meaningful donor recognition, including but not limited to: individual correspondence, ongoing communication, stewardship events.
    • Maintain complete and accurate records of donor giving history and contact by agency.
    • Analyze individual giving efforts to identify areas of risk and opportunity for growth.
    • In partnership with VP, oversee all aspects of direct mail campaigns and annual appeals.
    • Maximize revenue from individuals giving between $250 – $2500.
    • Oversee Match Makers monthly contribution campaign.
    • Oversee Give LA online fundraising campaign.
    • Set-up, track and manage tribute fundraising pages.
    • Develop content for agency website updates.
    • Execute monthly social media plan, including timeline, content creation, postings and follower engagement.
    • Create, train on and manage necessary systems for Development team.
    • Staff management.
    • Review and remain current in issues and trends in philanthropy, the nonprofit sector, mentoring, youth development and the community at large.
    • Additional responsibilities as assigned by the Vice President and President/CEO.

    Competencies:

    • Customer Focus: Able to build strong working relationship with agency staff, matches and donors: identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer  support needs: prioritize work in alignment with the needs of the constituent; use knowledge and feedback to improve the effectiveness of own support results
    • Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before acting: separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges: anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action
    • Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed remain calm and professional in emotionally charged interactions; work to clarify situations where information, instruction, or objectives are ambiguous; support organizational change
    • Continuous Improvement & Gets Results: Able to identify and apply ‘best practices’ in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and stream lining work processes: monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.
    • Decisiveness and Judgement: Able to demonstrate sound judgment in routine, day-to-day decisions: think critically to make decisions and take action, even in non-routine solutions; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.
    • Open Communication: Able to use active and attentive listening to confirm understanding; coach others using reflective questioning; personalize communications content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.
    • Strategic Alignment:  Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own action and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

    Qualifications:

    • Bachelor’s Degree required.
    • 3-5 years of demonstrated experience in a non-profit development role.
    • Excellent written presentation skills and interpersonal communication skills.
    • Knowledge of effective fundraising and marketing strategies.
    • High level of organization and excellent time management skills.
    • Ability to develop/maintain effective partnerships with community constituents, corporate executives, non-profit groups, and private individuals.
    • Willing to work flexible hours including weekend and evenings.
    • Willing and able to work with diverse populations.
    • Must have transportation, valid CA driver’s License, and evidence of automobile insurance.
    • Must demonstrate advanced computer literacy with MS Office programs

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--85% Travel (local) – 15%

    Hours and Benefits:

    Full-time Exempt position (40+ hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, occasional evening and weekend work required. Benefits include PTO, medical, dental, Life, LTD and vision insurance and matching 403(b) participation.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • Director of Special Events and Corporate Engagement

    Apply

    Reports to:

    Vice President, Development & Marketing

    Essential Job Activities and Responsibilities:

    * Lead all aspects of planning and execution of the Big Bash Gala and Accessories for Success Scholarship Luncheon, as well as additional special and corporate events as assigned. Responsibilities include but are not limited to: timelines, budgeting, honoree recruitment, programming, committee management, venues, vendors, entertainment, invite lists, revenue & expense tracking and creation of materials.

    * Develop fundraising best practices & plans for honorees in partnership with the VP.

    * Plan, develop and direct a strategy to attract corporate and organizational support for agency priorities.

    * Provide leadership for continued stewardship and solicitation of existing partners, and research local corporations and their giving history to identify potential opportunities for new partners.

    * Maintain pristine records of corporate support (and prospective corporate support).

    * Create general and event specific corporate sponsorship levels, materials and proposals.

    * Partner with marketing team to ensure corporate partners receive marketing benefits/recognition.

    * Lead retail campaign communication and agency efforts.

    * Investigate and review special event trends & history to increase revenue and efficiency of department.

    * Staff management.

    * Perform other duties as assigned by the Vice President of Development and President/CEO.

    Competencies:

    * Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. * Listening—Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems. * Interpersonal Savvy—Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration. Ability to mediate and create middle ground understanding. * Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener. * Priority Setting—Spends her/her time and the time of others on what’ s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. * Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals. * Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. * Organizing—Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently, identifies informal and incomplete information in time to do something about it.

    Qualifications:

    * Bachelor’s Degree required. * Minimum of 5 years of experience in program coordination, event planning, corporate and community partnerships, recruitment or similar work, preferably at a non-profit organization. * Excellent public speaking skills, written presentation skills and interpersonal communication skills. * Knowledge of effective fundraising and marketing strategies. * Ability to develop/maintain effective partnerships with community constituents, corporate executives, non-profit groups, and private individuals. * Customer/Client Focus: must be dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners. * Creative and innovative. * High level of organization and excellent time management skills. * Willing to work flexible hours including weekend and evenings. * Willing and able to work with diverse populations in regards to age, gender, ethnicity, sexuality and socio-economic background. * Must have transportation, valid CA driver’s License, and evidence of automobile insurance. * Must demonstrate advanced computer literacy with MS Office programs.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--75%. Travel (local) – 25% - job requires local travel to communities, corporations, educational institutions and individuals. Occasional out-of-state travel to applicable approved conferences.

    Hours and Benefits:

    Full-time Exempt position (40+ hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, occasional evening and weekend work required. Benefits include PTO, medical, dental, Life, LTD and vision insurance and matching 403(b) participation.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • BILINGUAL (ENGLISH/SPANISH) COMMUNITY-BASED MATCH SUPPORT SPECIALIST

    Apply

    Reports to:

    Community-Based Match Support Supervisor

    Essential Job Activities and Responsibilities:

    • Through scheduled in-person, telephone and electronic contact, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled.
    • Demonstrate ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible.
    • Ability to judge when collaboration is necessary to adequately problem solve.
    • Demonstrate that documentation of check-ins, issues discussed, surveys administered and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database or other relevant systems.
    • Assess individual needs for each match participant to assure a positive youth development experience for the child and successful and satisfying experience for the volunteer.
    • Demonstrate high-level proficiency in applying child safety and risk management knowledge in working with children and families exposed to trauma, issues related to living in poverty and any other adverse experiences.
    • Review and revise strategic interventions to strengthen match relationships that require crisis intervention and extra support to continue remain strong.
    • Work collaboratively to develop and market match activities that offer mentors and mentees a variety of opportunities for relationship building and agency affiliation.
    • Participate in Match Introductions for new matches, in collaboration with the Recruitment, Enrollment and Matching team.
    • Meet goals for performance measures (listed below), match length and mentor, mentee and family satisfaction.
    • Complete the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) surveys to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development) goals and facilitating creation of new goals when needed.
    • Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential.
    • Share with development and/or marketing staff any potential partnership relationships as discovered through mentors’ and parents’ employers and affiliations.
    • Identify and promote re-engagement of mentors, board members, donors for other volunteer capacities.
    • Collaborate with other program staff to ensure smooth transition among functions.
    • Participate in various staff meetings, case conferences and professional consultation with supervisor.
    • Consistently possess a positive, team-player and solution-focused attitude.
    • Perform other duties as assigned by supervisor.

     

     

    Position Performance Measures:

    • Support and supervise a minimum of 85-95 matches per month.
    • Attend all match activities each year (mandatory are Sports Day, Match Graduation, Beach Bash, College Day and Holiday Party) in addition to 1 Junior Board Match-Meet Up event each year.
    • Complete and turn in all monthly statistics and caseload reports on time.
    • Contact new mentors within 2 weeks of receiving the match.
    • Complete a minimum of 93% of contacts done and 69% done on time.
    • Complete a minimum of 65% of 3 month and annual SOR and YOS surveys.
    • Complete a minimum of 90% of YODP goals.
    • Increase retention rate.

    Competencies:

    • Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability.
    • Listening—Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems.
    • Interpersonal Savvy—Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration. Ability to mediate and create middle ground understanding.
    • Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener.
    • Priority Setting—Spends her/her time and the time of others on what’ s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
    • Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.
    • Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.
    • Organizing—Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently, identifies informal and incomplete information in time to do something about it.

    Qualifications:

    • Must possess a minimum of a Bachelor’s Degree.
    • Must have excellent communication skills
    • Must have assessment and relationship development experience with children and adults
    • Must have high level of organization and ability to schedule time well.
    • Must have excellent writing skills and a professional demeanor.
    • Must be willing to work flexible hours including weekends and evenings.
    • Must be willing and able to work with diverse populations.
    • Must have car, valid driver’s license and automobile insurance.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required; while performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--100%. Travel (local) – 0% - job requires no travel

    Hours and Benefits:

    Full-time Non-Exempt position (40 hrs/week). Typical work schedule: Three days during the week, 9am – 5pm and two late work days 11am-7:30pm. Will be required to work 6 Saturdays including 5 Program Match Events and 1 Junior Board Match Meet-Up. Benefits includes 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • Grants Manager

    Apply

    Reports to:

    VP of Development & Marketing

    Competencies:

    • Directly solicit grants from corporate foundations, private foundations and government entities to support BBBSLA’s general operations, programs, and special projects.
    • Establish and maintain relationships with key funding partners.
    • Research, write, proofread and submit high-quality letters of inquiry, proposals and reports for program and operating grants ranging from $2,500 to $1,000,000.
    • Develop proposals and collateral for corporate funders. Cultivate, solicit and steward existing corporate sponsors/partners in order to maintain and maximize engagement and philanthropy.
    • Maintain reports and budgets to track revenue goals & progress. Ensure Director of Development is briefed on all aspects of progress, challenges and successes.
    • Execute follow-up related to funded proposals, e.g. thank you letters, contracts or letters of agreement, report deadlines, grant information sheets, press releases, tax and progress reporting, etc.
    • Draft letters and other correspondence for senior and executive leaders.
    • Conduct prospect and program research to identify and analyze potential funding sources, deadlines and application requirements (sources include publications, Internet, agency staff and databases, grantmakers, and reports).
    • Maintain complete, accurate and timely records of grants, letters, reports and other work products; including updating grant tracking systems in Excel, Raiser’s Edge, GiveEffect, and/or paper files.
    • Work with Finance on the collection and analysis of budget information for cost applications as well as grant reports.
    • Work with Programs team to understand programmatic goals, deliverables and analysis of outcomes for grant proposals to ensure compliance to grant requirements and accurate and timely reporting.
    • Conduct donor cultivation including development of relationships with existing and potential funders and attend and host meetings, workshops, and site tours to engage donors, prospects and partners.
    • Collaborate with the Director of Development on creating annual corporate, foundation, and government grant revenue budgets for the agency
    • Develop a comprehensive calendar for all grants and prospective grants which includes preparation time, deadlines, submission dates, stewardship, deliverable report dates and renewal dates.

    Qualifications:

    BA or BS degree in 7 years progressive foundation and corporate fund-raising experience for a non-profit Expert knowledge of trends, techniques and practices in corporate and or foundation fundraising with a demonstrated track record of managing relationships and successfully closing gifts and grants of $100,000+ The ability to articulate and structure innovative proposals and partnership is essential for success Must be able to demonstrate past hand-on experience and success in mission-based fundraising Understanding of donor cultivation and stewardship, and how to develop long-term strategies for key corporate, individual and foundation donors that maximizes their giving potential Some experience with solicitation of Corporate Sponsorships, designing sponsorship packages and recruiting senior-level community leaders to engage in agency events Ability to function well independently and as part of a team Strong problem-solving skills Ability to manage multiple and simultaneous tasks Excellent oral and written communication skills Experience working with donor database management Able to work occasional events and weekends for special events and travel Ability to work effectively with diverse populations (economic, social, and cultural)

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

    Work Location:

    Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires offsite meetings and periodic trips out-of-town/state.

    Hours and Benefits:

    Full-time Non-Exempt position (40 hrs/week). Occasional evening and weekend work required for workshops and events. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

    Application Instructions

    Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here