Apply

Reports to:

Bingo Manager

Essential Job Activities and Responsibilities:

Completes side duties and prep work to ensure adequate supply levels.
Cleans and restocks food display(s) and keeps condiments stocked.
Completes reconciliation statements at the end of shift.

Qualifications:

Applicant must be 18 years of age, High School Diploma or GED with ability to use calculator, change counters and manually count and accurately make change. Must be able to stand and exert fast paced mobility for entire shift and be able to lift up to 25 pounds. Food Handling Certified (Required) Basic working knowledge of food and beverage. Basic food preparation. The ability to take directions and effectively perform the work. Sufficient math ability to accurately count and handle money. Basic working knowledge of cash register and cash handling procedures. Have a pleasant personality and a neat appearance. Be able to stand walk for the duration of shift. Carry and lift, according to industry standards. Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. 1 year of previous experience is ideal Must pass background check

Apply

Reports to:

Senior Director of Programs

Essential Job Activities and Responsibilities:

Customer Service
• Manage WIE phone line during business hours. Screen calls while providing exceptional customer service.
• Manage WIE email during business hours. Troubleshoot requests, reschedules and general inquiries.
• Manage the general BBBSLA email address. Troubleshoot requests, reschedules and general inquiries.
Transportation Coordination
• Confirm bi-weekly site visits with mentors’ assistants; carefully track reschedules.
• Book all rides using Hop Skip Drive.
• Monitor and troubleshoot Hop Skip Drive rides during bi-monthly site visits and one-off trips.
• Track all Hop Skip Drive receipts and record expenses on spreadsheet for budget reconciliation.
• Support other program teams with Hop Skip Drive as needed.
Administrative Support
• Provide administrative and logistical support for all program events.
• Digitize archives and maintain digital file system.
• Provide support in the development and reproduction of program and event materials.
• Manage DMV and county level background check process for potential volunteers
• Other administrative duties as assigned.
Calendaring
• Book and confirm all check-ins with WIE mentors, mentees and caregivers.
• Manage team calendar for program staff

Competencies:

Customer Focus – Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. Listening – Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems. Interpersonal Skills – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations. Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it. Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

Qualifications:

• Bachelor’s Degree required. • Excellent organizational and administrative skills. • Must enjoy working with children and families with a professional, warm and welcoming demeanor. • Computer literacy to include report writing, excel database. • Must have excellent writing skills. • Must be willing to work flexible hours including weekends and early evenings. • Demonstrated team player and high energy personality.

Experience:

Three years customer service experience, preferably working with children and families

Computer Skills:

Full competency in Microsoft Word, Excel, Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

Work Location:

Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires travel Working Location: 100% of time at BBBSLA Office, will share work space and phone line with WIE Program Manager.

Hours and Benefits:

Hours: 40 hrs./week Monday-Friday 9:00pm-5:30pm. Evening and weekend work may be required.

Apply

Reports to:

Enrollment and Matching Supervisor

Essential Job Activities and Responsibilities:

The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create an atmosphere of fun and magic for visitors, callers, and staff.
• Conduct volunteer enrollments including: individual orientations, interviews, and provide volunteers with resources for other volunteer opportunities if necessary.
• Conduct youth and family enrollments including, child/parent interviews, child safety education. Assess and refer families for alternative or additional services.
• Inform EMS Manager of critical youth and family incidents and/or pre-matching issues.
• Maintain timely and accurate documentation for each individual and match including interview summaries, contact notes or concerns according to Agency standards.
• Conduct match introduction meetings.
• Provide orientation and safety training to volunteers and families.
• Conduct volunteer and child reassessment as necessary.
• Collaborate with other service delivery staff to ensure smooth transition among functions, particularly Match Support Specialist.
• Consistently demonstrate the ability to be flexible, positive, a team-player, a problem solver and responsive to feedback.
• Participate in all Agency staff and individual team meetings.
• Maintain caseload of 10-15 matches per month.
• Assist with targeted recruitment of Bigs and Littles throughout Los Angeles.
• Perform additional tasks as assigned by EMS Manager, Director of Programs or CEO.

• Position Performance Measures

  • Conduct a minimum of 8 appointments per week, including interviews and match introductions.
  • Make a minimum of 8 matches a month, unless otherwise instructed by manager
  • Maintain caseload of 10-15 matches per month.
  • Produce a minimum of 90% customer service satisfaction.
  • Decide acceptance or decline status within 2 weeks of interview of all clients.
  • Consistently possess a, positive, team player, problem solver attitude.
  • Participate in all individuals with EMS Manager, Agency staff and team meetings.
  • Perform additional tasks as assigned by EMS Manager, Director of Programs or CEO.

   

Competencies:

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity. Sales/Marketing – Ensures customers that they feel listened to; establishes credibility quickly; creates and seizes opportunities to match customer interests with program options; Displays commitment to and enthusiasm for BBBS; Maintains a “can-do” attitude; Answers detailed questions about program options; Possesses an awareness and understanding of Brand New Thinking and accelerated, customer-focused service delivery. Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations. Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it. Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment.  Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

Qualifications:

• Bachelor’s Degree in an applicable field.
• Employment history of working with at-risk youth and volunteers.
• Ability to converse and interview across a diverse array of backgrounds, ages and experiences.
• Computer literacy to include report writing.
• Fluent Bilingual English/Spanish a plus.
• Must enjoy working with children and adults.
• Must be intuitive.
• Must have a great sense of humor.
• Must have high level of organization and ability to schedule time well.
• Must have excellent writing skills and a professional demeanor.
• Must have the ability to assess both adults and youth.
• Must be willing to work flexible hours including weekends and early evenings.
• Must have car, valid driver’s license and automobile insurance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

Hours and Benefits:

Full-time Non-Exempt position (40 hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, some evening and weekend work required. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

Apply

Reports to:

VP of Development & Marketing

Competencies:

• Directly solicit grants from corporate foundations, private foundations and government entities to support BBBSLA’s general operations, programs, and special projects.
• Establish and maintain relationships with key funding partners.
• Research, write, proofread and submit high-quality letters of inquiry, proposals and reports for program and operating grants ranging from $2,500 to $1,000,000.
• Develop proposals and collateral for corporate funders. Cultivate, solicit and steward existing corporate sponsors/partners in order to maintain and maximize engagement and philanthropy.
• Maintain reports and budgets to track revenue goals & progress. Ensure Director of Development is briefed on all aspects of progress, challenges and successes.
• Execute follow-up related to funded proposals, e.g. thank you letters, contracts or letters of agreement, report deadlines, grant information sheets, press releases, tax and progress reporting, etc.
• Draft letters and other correspondence for senior and executive leaders.
• Conduct prospect and program research to identify and analyze potential funding sources, deadlines and application requirements (sources include publications, Internet, agency staff and databases, grantmakers, and reports).
• Maintain complete, accurate and timely records of grants, letters, reports and other work products; including updating grant tracking systems in Excel, Raiser’s Edge, GiveEffect, and/or paper files.
• Work with Finance on the collection and analysis of budget information for cost applications as well as grant reports.
• Work with Programs team to understand programmatic goals, deliverables and analysis of outcomes for grant proposals to ensure compliance to grant requirements and accurate and timely reporting.
• Conduct donor cultivation including development of relationships with existing and potential funders and attend and host meetings, workshops, and site tours to engage donors, prospects and partners.
• Collaborate with the Director of Development on creating annual corporate, foundation, and government grant revenue budgets for the agency
• Develop a comprehensive calendar for all grants and prospective grants which includes preparation time, deadlines, submission dates, stewardship, deliverable report dates and renewal dates.

Qualifications:

BA or BS degree in 7 years progressive foundation and corporate fund-raising experience for a non-profit Expert knowledge of trends, techniques and practices in corporate and or foundation fundraising with a demonstrated track record of managing relationships and successfully closing gifts and grants of $100,000+ The ability to articulate and structure innovative proposals and partnership is essential for success Must be able to demonstrate past hand-on experience and success in mission-based fundraising Understanding of donor cultivation and stewardship, and how to develop long-term strategies for key corporate, individual and foundation donors that maximizes their giving potential Some experience with solicitation of Corporate Sponsorships, designing sponsorship packages and recruiting senior-level community leaders to engage in agency events Ability to function well independently and as part of a team Strong problem-solving skills Ability to manage multiple and simultaneous tasks Excellent oral and written communication skills Experience working with donor database management Able to work occasional events and weekends for special events and travel Ability to work effectively with diverse populations (economic, social, and cultural)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

Work Location:

Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires offsite meetings and periodic trips out-of-town/state.

Hours and Benefits:

Full-time Non-Exempt position (40 hrs/week). Occasional evening and weekend work required for workshops and events. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.