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Reports to:

Bingo Manager

Essential Job Activities and Responsibilities:

Completes side duties and prep work to ensure adequate supply levels.
Cleans and restocks food display(s) and keeps condiments stocked.
Completes reconciliation statements at the end of shift.

Qualifications:

Applicant must be 18 years of age, High School Diploma or GED with ability to use calculator, change counters and manually count and accurately make change. Must be able to stand and exert fast paced mobility for entire shift and be able to lift up to 25 pounds. Food Handling Certified (Required) Basic working knowledge of food and beverage. Basic food preparation. The ability to take directions and effectively perform the work. Sufficient math ability to accurately count and handle money. Basic working knowledge of cash register and cash handling procedures. Have a pleasant personality and a neat appearance. Be able to stand walk for the duration of shift. Carry and lift, according to industry standards. Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. 1 year of previous experience is ideal Must pass background check

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Reports to:

Senior Director of Programs

Essential Job Activities and Responsibilities:

Customer Service
• Manage WIE phone line during business hours. Screen calls while providing exceptional customer service.
• Manage WIE email during business hours. Troubleshoot requests, reschedules and general inquiries.
• Manage the general BBBSLA email address. Troubleshoot requests, reschedules and general inquiries.
Transportation Coordination
• Confirm bi-weekly site visits with mentors’ assistants; carefully track reschedules.
• Book all rides using Hop Skip Drive.
• Monitor and troubleshoot Hop Skip Drive rides during bi-monthly site visits and one-off trips.
• Track all Hop Skip Drive receipts and record expenses on spreadsheet for budget reconciliation.
• Support other program teams with Hop Skip Drive as needed.
Administrative Support
• Provide administrative and logistical support for all program events.
• Digitize archives and maintain digital file system.
• Provide support in the development and reproduction of program and event materials.
• Manage DMV and county level background check process for potential volunteers
• Other administrative duties as assigned.
Calendaring
• Book and confirm all check-ins with WIE mentors, mentees and caregivers.
• Manage team calendar for program staff

Competencies:

Customer Focus – Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. Listening – Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems. Interpersonal Skills – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations. Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it. Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

Qualifications:

• Bachelor’s Degree required. • Excellent organizational and administrative skills. • Must enjoy working with children and families with a professional, warm and welcoming demeanor. • Computer literacy to include report writing, excel database. • Must have excellent writing skills. • Must be willing to work flexible hours including weekends and early evenings. • Demonstrated team player and high energy personality.

Experience:

Three years customer service experience, preferably working with children and families

Computer Skills:

Full competency in Microsoft Word, Excel, Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.

Work Location:

Location is based on a percentage of where work time is spent. Indoors--80% Travel (local) – 20% - job requires travel Working Location: 100% of time at BBBSLA Office, will share work space and phone line with WIE Program Manager.

Hours and Benefits:

Hours: 40 hrs./week Monday-Friday 9:00pm-5:30pm. Evening and weekend work may be required.