Job Title: Manager, Community Outreach
Department: Marketing
FLSA: Non-Exempt | Full-Time | Benefit Eligible
Position Reports to: Senior Director of Programs, with dotted line support to the President & CEO and Senior Director of Development.

JOB SUMMARY:
Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) is seeking an enthusiastic, innovative, dedicated and mission-focused Manager of Community Outreach with excellent communication skills, the ability to handle multiple high priority tasks simultaneously, and a desire to empower lives through the power of mentorship. This full-time position is accountable for community outreach, volunteer and youth/family recruitment, partnership development, marketing efforts and agency communication – all with an eye to expanding BBBSLA’s brand awareness and mission impact.
The Manager of Community Outreach will support long-range strategic priorities, advance the agency’s goals, and persuasively convey the mission of Big Brothers Big Sisters of Greater Los Angeles to diverse constituencies, including current and prospective youth/families and volunteers, donors, community partners, youth-serving leaders, corporate representatives, board members, and others who are critical to the agency’s overall prosperity.
The Manager of Community Outreach will report to the Senior Director of Programs, but provide shared support to the President & CEO, Senior Director of Development and other Executive Team members, as assigned.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:
The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Oversee recruitment and community outreach efforts to grow programs, address targeted needs of the agency and build a strong pool of potential matches (both children / families and volunteers).
• Plan and execute recruitment events throughout Los Angeles County to identify both highly qualified volunteers and children and families who can benefit from the agency’s mentoring programs.
• Attend community fairs and events to increase agency visibility and interest.
• Develop mutually beneficial partnerships with community organizations, school administrators, social workers, teachers, local leaders and other constituents to help expand recruitment, reach and impact.
• Analyze program data to determine priority and effectiveness of recruitment efforts.
• Collaborate with internal and external constituents to create compelling stories as well as produce original content that will inspire a child, parent, donor or volunteer into action.
• With graphic design and video production support from external consultants, conceptualize and copy write a wide variety of print, digital and multimedia collateral including but not limited to brochures, flyers, scripts, invitations, banners, promotional materials and additional event branding materials.
• Develop and conduct ongoing public awareness and education designed to enhance participation in BBBSLA programs, using speaking engagements, media interviews and personal appearances to keep the program in the public eye.
• Develop media toolkits to share with community, corporate and event partners to promote via email, social media, and web.
• Create, deploy, track and analyze high-impact, multi-faceted campaigns which inform about BBBSLA’s mission, boost recruitment efforts, and improve overall awareness of the BBBSLA brand.
• Create and implement internal communication plan to provide timely and equal access of information across the organization; Create and implement external communication plan to provide timely strategic deployment of information to appropriate constituents.
• Partner with the President & CEO to manage the Board Marketing & Visibility Committee.
• Serve as a brand ambassador to ensure and maintain a consistent look, brand and message.
• Maintain organized agency photo files and proper release forms.
• Ensure compliance with company bylaws and policies, as well as nonprofit standards of excellence.
• Contribute as a team player by performing additional marketing, outreach, recruitment and communication tasks requested by the President & CEO, Senior Director of Programs, Senior Director of Development, and other members of the Executive Team.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA’s):

Education: Bachelor’s Degree required.
Experience: 3-5 years applicable work experience in an office environment in a marketing or recruitment role. Nonprofit experience is a plus.

Skills & Competencies:
• Excellent oral and written communication. Compelling storyteller.
• Possess broad functional experience in areas of community outreach and marketing
• Experience creating and executing online email marketing campaigns and eblasts and/or grassroots recruitment campaigns, depending on relevant experience
• Research, presentation and computer literacy skills
• Full proficiency in Microsoft Office suite
• Strong analysis, decision-making and problem-solving capability
• Innovative, creative thinker
• Ability to develop/maintain effective partnerships and communicate effectively with children and families, community constituents, corporate executives, non-profit groups, and private individuals
• Ability to communicate clearly with peers, understand diverse viewpoints, build consensus, and provide clear direction to team members
• Ability to work independently, with an entrepreneurial spirit, demonstrating outstanding communication, presentation, networking, and organizational skills
• Ability to multitask and manage a high volume of activity within various departments simultaneously
• Strong work ethic and commitment to tasks/responsibilities
• Possess strong understanding of the time required to move a project from concept to completion
• Exceptional customer service skills
• Mature judgement and discretion
• Positive, “can do” attitude, even in high pressure situations
• Willing and able to work with diverse populations. Bilingual with English/Spanish fluency is strongly preferred.
• Willing to work flexible hours including weekend and evenings. Primary schedule will include periodic (monthly or bi-monthly) weekend work.

Required Capabilities:
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity.
Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations.
Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it.
Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action: separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges: anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed remain calm and professional in emotionally charged interactions; work to clarify situations where information, instruction, or objectives are ambiguous; support organizational change.
Commitment to Task – Willing and able to pursue goals with commitment and to take pride in work. Willing and able to act to achieve goals and strives to exceed goals.
Results/Outcome Oriented – Can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.
Strategic Alignment: Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own action and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and sometimes drive. Job requires verbal and computer communication. Computer, telephone, fax and calculator use are required.

Working Location: Location is based on a percentage of where work time is spent.
Indoors—70% and Travel (local) – 30% – job requires moderate travel to outside meetings

Hours and Benefits: Full-time position (40 hours/week). Typical work schedule is Tues-Sat or Wed-Sun, 10:30am – 7:00pm, with consistent weekend work, but Mon-Fri will be available during weeks without weekend activities and engagements. Benefits include 21 days paid PTO + medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan(s) immediately and 4% salary matching benefits after one year.

Big Brothers Big Sisters is an Equal Opportunity Employer.

Job Title: Senior Manager, Development and Fundraising Events

Department: Fund Development

FLSA: Exempt| Full-Time | Benefit Eligible

Position Reports to: Senior Director of Development

JOB SUMMARY:

Big Brothers Big Sisters of Greater Los Angeles serves youth (Littles) ages 6-18 throughout all of Los Angeles County. We pair our Littles with a carefully screened adult mentor volunteer (Bigs) who are supported by our team of Match Support Specialists throughout the entire length of their match. Our one-to-one mentoring relationships support the critical social and emotional development needed to help build resilience and promote the mental health and well-being of thousands of children we serve. The Senior Manager, Development and Fundraising Events will be responsible for managing all BBBSLA fundraising events including the annual gala, golf tournament, luncheon, 5K and other events as determined to achieve revenue goals. The ideal candidate enjoys connecting with donors, building relationships and enjoys the minutia of every aspect of producing an event. Exceptional organizational and verbal communication skills are required for this position, along with the ability to multitask, meet deadlines and achieve results.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:

The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and oversee all aspects of BBBSLA events to ensure that high production value and budgeted revenue and expense goals are met. Duties include but are not limited to developing appropriate budgets and timelines, confirming honorees, securing sponsorships, coordinating logistics, managing volunteer committees and event day volunteers, developing collateral, communicating with donors and prospective donors, sourcing venues and vendors, producing all elements of each event, coordinating PR efforts and preparing financial summary reports.

• In collaboration with the Senior Director of Development and Development team, manage the financial growth of fundraising events through realistic goal-setting and strategic planning.

• Coordinate and execute Board and donor participation in events through, sponsorships, in-kind donations, auction donations, and event participation.

• Work with the Senior Director of Development to identify, recruit, guide and manage volunteers for a variety of positions to establish and sustain strong special events committees.
• Motivate and empower volunteer fundraisers to set appropriate impact goals, and partner with volunteer fundraisers to achieve or exceed their goals through strategic fundraising planning and follow-up.

• Coordinate logistics for event communications and donor outreach/cultivation through electronic and printed mailings to send in a timely manner.

• Serve as the volunteer coordinator for all fundraising and stewardship events, from recruitment to on-site experience.

• Proactively implement industry trends and best practices for fundraising events and campaigns.

• Utilize event websites (Classy) and maintain donor databases (Salesforce) to keep all records current. Experience with Salesforce is preferred.

• Manage prompt acknowledgement and event gifts to event sponsors and participants.

• Assist with bi- monthly system audits for event donations in conjunction with the Donor Relations Manager.

• Possess strong presentation skills to effectively communicate with a wide variety of audiences.

• Maintain a positive, energetic, and professional demeanor with BBBSLA staff, board members, donors, volunteers, and families.

• Work with Program staff to fully understand BBBSLA’s mission and programs and speak passionately about the impact.

• Additional duties and responsibilities assigned by the Senior Director of Development.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Skills & Competencies:

• Proven success with fundraising and event management

• Well-organized and detail-oriented

• Excellent oral and written communication

• Full proficiency in Microsoft Office suite

• Familiarity with at least one database/CRM system (Salesforce a plus) and willingness to learn new programs

• Research, presentation and computer literacy skills

• Strong analysis, decision-making and problem-solving capability

• Strong work ethic and commitment to tasks/responsibilities

• Exceptional customer service skills
• Mature judgement and discretion

• Positive, “can do” attitude, even in high pressure situations

Required Capabilities:

Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations.

Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it.

Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to act to achieve goals and strives to exceed goals.

Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.

Organizing – Can marshal resources to get things done; can manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and sometimes drive. Job requires verbal and computer communication. Computer, telephone, fax and calculator use are required.

Education and Work Experience: Bachelor’s degree and 4-7+ years of fundraising and/or events/corporate engagement experience. A track record of creative, out-of-the box revenue generation is also a plus.

Working Location: A hybrid model of two days per week in one of the BBBSLA office locations with one four-hour Saturday office work day every two months. Work from home availability for three days per week. Candidate can opt to work more than two days in a BBBSLA office if preferred.

Hours and Benefits: Full-time position (40 hours/week). Typical work schedule is Mon-Fri, 9am – 5:30pm, however during times of special events, evening and weekend work will be necessary. Benefits include 21 days paid PTO + medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan(s) immediately and 4% salary matching benefits after one year. 

Job Type: Full-time

Pay: $62,000.00 – $70,000.00 per year

Education: • Bachelor’s (Required)

Experience: • Fundraising and/or Event Planning: 4 years (Required)

Work Location: Multiple Locations

Big Brothers Big Sisters is an Equal Opportunity Employer.

JOB SUMMARY:
The Site Based Program Specialist ensures the successful execution of Workplace Mentoring Programs focusing on enrollment and matching of youth mentees with their volunteer mentors, case management and support, curriculum facilitation, and overall site management.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:
The Site Based Program Specialist is responsible for providing high-level customer service, focusing on volunteer options and child safety, throughout the match experience of curriculum workshops and Match Support functions.
The Site Based Program Specialist supports with development of program delivery and match support functions while also identifying community partners and developing systems for training and implementation of program curriculum and match support delivered to matches and families.
• Executes recruitment, interviewing, and matching of mentors and students in the workplace mentoring program;
• Provides mentees, families and mentors with support and resources to ensure a quality, long-lasting relationship;
• Interface with and present to school administrators and corporate/non-profit partners;
• Assess individual needs for each match participant to assure a positive youth development experience for the youth and successful and satisfying experience for the mentor;
• Liaise with Marketing team to develop marketing materials for info sessions at sites and schools;
• Co-create systems for new mentor orientation/training process to increase level of engagement.
• Facilitate Workplace Mentoring Program curriculums in a group setting on a monthly basis;
• Participate in the development of customized curriculum sessions per site;
• Schedule and facilitate parent and mentor orientations, trainings, and debriefs.
• Through scheduled in-person, telephone, and electronic communication, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled;
• Ensure documentation of check-ins, issues discussed, surveys administered, and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database;
• Apply child safety and risk management best practices in working with youth and families exposed to trauma, issues related to living in poverty; and any other adverse experiences;
• Complete the appropriate surveys including the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development Plan) goals and facilitating creation of new goals when needed;
• Participate in various staff meetings, case conferences and professional consultation with supervisor;
• Consistently possess a positive, team-player and solution focused attitude;
• Perform other duties as assigned by supervisor.
• The position requires exceptional project management, communication, and multi-tasking skills.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA’s):
• Bachelor’s degree in Business/Human Services, Child Development, Social Services, Sociology or other applicable field
• Minimum of 2 years’ experience related to working with or volunteering with at-risk youth
• Non-profit experience or social service work strongly preferred.
Required Knowledge, Skills and Competencies:
• Program Implementation for school age participants
• Planning, Organizing and Creativity.
• Team Management/ Customer Service/ Action Oriented/ Excellent communication,
• Research, presentation and computer literacy skills.
• Possess assessment and relationship development experience with children and adults.
• Ability to coordinate a high level of activity.

Job Type: Full-time
Pay: $20.00 – $21.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:
• Bachelor’s (Required)

Experience:
• working or volunteering with at-risk youth: 2 years (Required)

License/Certification:
• Driver’s License (Required)

Work Location: Multiple Locations