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BIG BROTHERS BIG SISTERS OF GREATER LOS ANGELES IS AN EQUAL OPPORTUNITY EMPLOYER.     EMAIL US WITH THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT LINE ALONG WITH YOUR COVER LETTER & RESUME TO: [email protected]

Position Reports to:  Manager of Workplace Mentoring Programs

 

Position Description:

The Workplace Program Specialist (WPS) ensures the successful execution of Workplace Mentoring Programs focusing on enrollment and matching of youth mentees with their volunteer mentors, case management and support, curriculum facilitation, and overall site management.

 

Workplace Program Specialist: The Workplace Program Specialist will provide support for the development, implementation, and delivery of the Workplace Mentoring Program. The Workplace Program Specialist is responsible for providing high-level customer service, focusing on volunteer options and child safety, throughout the match experience of curriculum workshops and Match Support functions.

 

The Workplace Program Specialist supports with development of program delivery and match support functions while also identifying community partners and developing systems for training and implementation of program curriculum and match support delivered to matches and families. The WPS will take on leadership responsibilities within the team as determined by supervisors. These may include: delegating assignments, reporting, developing, and supporting the management of team and program goals as it relates to program curriculum, match support, and responsibilities of the program.

 

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: 

 

Recruitment, Enrollment, & Matching:

  • Executes recruitment, interviewing, and matching of mentors and students in the workplace mentoring program;

  • Provides mentees, families and mentors with support and resources to ensure a quality, long-lasting relationship;

  • Interface with and present to school administrators and corporate/non-profit partners;

  • Assess individual needs for each match participant to assure a positive youth development experience for the youth and successful and satisfying experience for the mentor;

  • Liaise with Marketing team to develop marketing materials for info sessions at sites and schools;

  • Co-create systems for new mentor orientation/training process to increase level of engagement.

 

Site Facilitation & Curriculum Support:

  • Facilitate Workplace Mentoring Program curriculums in a group setting monthly;

  • Participate in the development of customized curriculum sessions per site;

  • Schedule and facilitate parent and mentor orientations, trainings, and debriefs.

 

Match Support:

  • Through scheduled in-person, telephone, and electronic communication, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled;

  • Ensure documentation of check-ins, issues discussed, surveys administered, and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database;

  • Apply child safety and risk management best practices in working with youth and families exposed to trauma, issues related to living in poverty; and any other adverse experiences;

  • Complete the appropriate surveys including the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development Plan) goals and facilitating creation of new goals when needed;

 

Administration:

  • Participate in various staff meetings, case conferences and professional consultation with supervisor;

  • Consistently possess a positive, team-player and solution focused attitude;

 

  • Perform other duties as assigned by supervisor.

  • The position requires exceptional project management, communication, and multi-tasking skills.

 

 

Position Performance Measures:

  • Participate in (1) Match Committee. (Sports Day, Match Graduation, Beach Bash, College Day and Holiday Party)

  • Complete and turn in all monthly statistics and caseload reports on time.

  • Complete a minimum of 90% of MSC Done.

  • Complete a minimum of 75% of 3 month and annual SOR and YOS surveys.

  • Maintain a minimum Quality Assurance Score of 3 or above.

 

 

QUALIFICATIONS/REQUIREMENTS:

 

Education:                   Bachelor’s Degree Required. (Social service, education, or related field)

 

Experience:                 2+ years’ experience in social services settings working with youth preferred.

 

Skills:                           Case management

                                    Curriculum & workshop facilitation

                                    Impeccable customer service

                                    High speed typing

                                    Detail oriented with high level of written and oral communication

                                    Conversationally bilingual in English-Spanish

 

Position Requirements:

  • Must be willing to work flexible hours including weekends and evenings.

  • Must be willing and able to work with diverse populations.

  • Must have reliable transportation, valid driver’s license and automobile insurance.

 

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed are representative of the knowledge, skill, and/or ability required; while performing the duties of this job, the employee is frequently required

to sit, stand, walk, bend and drive.  Job requires frequent verbal and computer communication.  Computer, telephone and fax use are frequently required.

 

Working Location: Location is based on a percentage of where work time is spent.

Indoors–80% Travel (local) – 20% – job requires offsite meetings and periodic trips out-of-town/state

Hours and Benefits:  Full-time Non-exempt position (40 hrs/week).  Typical work schedule:  Mon-Fri, 9am – 5pm, but occasional evening and weekend work required.  Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance.  Eligible for 403(b) retirement plans immediately and 4% salary matching benefits after one year.

 

Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and requested skills.

 

Reports to: Enrollment and Matching Supervisor                  

 

Position Description: The Enrollment and Matching Specialist (EMS) screens prospective volunteers and children; interviews them; reviews their files and proposes matches. The EMS employs expert interview skills to determine the appropriateness of volunteers and make matches that last. A key role for the EMS is being the master minds of creating the match that will impact the life of both the mentor and mentee. 

 

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: 

The job activities described here are representative of those that must be achieved by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Create a positive and fun atmosphere for visitors, callers, and staff.

  • Conduct volunteer enrollments including group orientations, individual orientations, interviews, and assessing them through background checks to ensure that we are selecting the best possible volunteer(s) for our mentees.

  • Conduct youth and family enrollments including, child/parent interviews, child safety education. Assess and refer families for alternative or additional services.

  • Inform EMS Supervisor of critical youth and family incidents and/or pre-matching issues.

  • Maintain timely and accurate documentation for each individual and match including interview summaries, contact notes or concerns according to Agency standards.

  • Conduct volunteer orientations to groups of potential volunteers, to ensure they understand the expectations and guidelines of being a mentor.

  • Conduct volunteer and child reassessment as necessary.

  • Collaborate with other service delivery staff to ensure smooth transition among functions, particularly Match Support Specialist.

  • Consistently demonstrate the ability to be flexible, positive, a team-player, a problem solver and responsive to feedback.

  • Participate in all Agency, staff and individual team meetings.

  • Assist with targeted recruitment of Bigs and Littles throughout Greater Los Angeles.

  • Perform additional tasks as assigned by EMS Supervisor, Senior Director of Programs and the CEO.

 

Competencies

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity.

Sales/Marketing – Ensures customers that they feel listened to; establishes credibility quickly; creates and seizes opportunities to match customer interests with program options; Displays commitment to and enthusiasm for BBBS; Maintains a “can-do” attitude; Answers detailed questions about program options; Possesses an awareness and understanding of Brand New Thinking and accelerated, customer-focused service delivery.

Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations.

Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it.

Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment.  Willing and able to take action to achieve goals and strives to exceed goals.

Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.

Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.

 

QUALIFICATIONS/REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelor’s Degree in an applicable field. 

  • Employment history of working with at-risk youth and volunteers.

  • Ability to converse and interview across a diverse array of backgrounds, ages and experiences.

  • Computer literacy to include report writing.

  • Fluent Bilingual English/Spanish strongly desired

  • Must enjoy working with children and adults.

  • Must have high level of organization and ability to schedule time well.

  • Must be an effective communicator both oral and written

  • Must possess a professional demeanor.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive.  Job requires frequent verbal and computer communication.  Computer, telephone and fax use are frequently required.

 

Working Location:    Location is based on a percentage of where work time is spent.

Indoors–100% Travel (local) – 30%, job requires travel between different offices and some local travel to recruitment/enrollment events. 

 

Hours and Benefits:  Full-time Non-Exempt position (40 hrs./week).  Typical work schedule:  Mon-Fri, 9am – 5:30pm, some evening and weekend work required.  Benefits include 21 days paid PTO, medical, dental, Life, LTD and

vision insurance.  Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

Position Reports to: Community-Based Match Support Supervisor

 

The Community-based Match Support Specialists (CBMSS) provides case management services to children and youth (mentees), families and mentors through regularly scheduled telephone, electronic and in-person contact, as outlined by agency and national standards.  The CBMSS assesses strengths and needs, provides mentees, families and mentors with support, psycho-education, resources and activities to facilitate a high quality and long lasting match relationship.     

 

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: 

 

  • Through scheduled in-person, telephone and electronic contact, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled.

  • Demonstrate ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible.

  • Ability to judge when collaboration is necessary to adequately problem solve.

  • Demonstrate that documentation of check-ins, issues discussed, surveys administered and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database or other relevant systems.

  • Assess individual needs for each match participant to assure a positive youth development experience for the child and successful and satisfying experience for the volunteer.

  • Demonstrate high-level proficiency in applying child safety and risk management knowledge in working with children and families exposed to trauma, issues related to living in poverty and any other adverse experiences.

  • Review and revise strategic interventions to strengthen match relationships that require crisis intervention and extra support to continue remain strong.

  • Work collaboratively to develop and market match activities that offer mentors and mentees a variety of opportunities for relationship building and agency affiliation.

  • Participate in Match Introductions for new matches, in collaboration with the Recruitment, Enrollment and Matching team.

  • Meet goals for performance measures (listed below), match length and mentor, mentee and family satisfaction.

  • Complete the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) surveys to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development) goals and facilitating creation of new goals when needed.

  • Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential.

  • Share with development and/or marketing staff any potential partnership relationships as discovered through mentors’ and parents’ employers and affiliations.

  • Identify and promote re-engagement of mentors, board members, donors for other volunteer capacities.

  • Collaborate with other program staff to ensure smooth transition among functions.

  • Participate in various staff meetings, case conferences and professional consultation with supervisor.

  • Consistently possess a positive, team-player and solution-focused attitude.

  • Perform other duties as assigned by supervisor.

 

 

Position Performance Measures:

  • Support and supervise a minimum of 85-95 matches per month.

  • Attend all match activities each year (mandatory are Sports Day, Match Graduation, Beach Bash, College Day and Holiday Party) in addition to 1 Junior Board Match-Meet Up event each year.

  • Complete and turn in all monthly statistics and caseload reports on time.

  • Contact new mentors within 2 weeks of receiving the match.

  • Complete a minimum of 93% of contacts done and 69% done on time.

  • Complete a minimum of 65% of 3 month and annual SOR and YOS surveys.

  • Complete a minimum of 90% of YODP goals.

  • Increase retention rate.

 

Competencies:

 

  • Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability.

  • Listening—Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems.

  • Interpersonal Savvy—Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration. Ability to mediate and create middle ground understanding.

  • Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener.

  • Priority Setting—Spends her/her time and the time of others on what’ s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

  • Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.

  • Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.

  • Organizing—Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently, identifies informal and incomplete information in time to do something about it.

 

QUALIFICATIONS

 

  • Must possess a minimum of a Bachelor’s Degree.

  • Must have excellent communication skills

  • Must have assessment and relationship development experience with children and adults

  • Must have high level of organization and ability to schedule time well.

  • Must have excellent writing skills and a professional demeanor.

  • Must be willing to work flexible hours including weekends and evenings.

  • Must be willing and able to work with diverse populations.

  • Must have car, valid driver’s license and automobile insurance.

 

 

 

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed are representative of the knowledge, skill, and/or ability required; while performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive.  Job requires frequent verbal and computer communication.  Computer, telephone and fax use are frequently required.

 

 

Working Location:    Location is based on a percentage of where work time is spent. 

Indoors–100%.  Travel (local) – 0% – job requires no travel

 

Hours and Benefits:  Full-time Non-Exempt position (40 hrs/week).  Typical work schedule:  Three days during the week, 9am – 5pm and two late work days 11am-7:30pm. Will be required to work 6 Saturdays including 5 Program Match Events and 1 Junior Board Match Meet-Up. Benefits includes 21 days paid PTO, medical, dental, Life, LTD and vision insurance.  Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.