Position Reports to:  Manager of Workplace Mentoring Programs


Position Description:

The Workplace Program Specialist (WPS) ensures the successful execution of Workplace Mentoring Programs focusing on enrollment and matching of youth mentees with their volunteer mentors, case management and support, curriculum facilitation, and overall site management.


Workplace Program Specialist: The Workplace Program Specialist will provide support for the development, implementation, and delivery of the Workplace Mentoring Program. The Workplace Program Specialist is responsible for providing high-level customer service, focusing on volunteer options and child safety, throughout the match experience of curriculum workshops and Match Support functions.


The Workplace Program Specialist supports with development of program delivery and match support functions while also identifying community partners and developing systems for training and implementation of program curriculum and match support delivered to matches and families. The WPS will take on leadership responsibilities within the team as determined by supervisors. These may include: delegating assignments, reporting, developing, and supporting the management of team and program goals as it relates to program curriculum, match support, and responsibilities of the program.




Recruitment, Enrollment, & Matching:

  • Executes recruitment, interviewing, and matching of mentors and students in the workplace mentoring program;

  • Provides mentees, families and mentors with support and resources to ensure a quality, long-lasting relationship;

  • Interface with and present to school administrators and corporate/non-profit partners;

  • Assess individual needs for each match participant to assure a positive youth development experience for the youth and successful and satisfying experience for the mentor;

  • Liaise with Marketing team to develop marketing materials for info sessions at sites and schools;

  • Co-create systems for new mentor orientation/training process to increase level of engagement.


Site Facilitation & Curriculum Support:

  • Facilitate Workplace Mentoring Program curriculums in a group setting monthly;

  • Participate in the development of customized curriculum sessions per site;

  • Schedule and facilitate parent and mentor orientations, trainings, and debriefs.


Match Support:

  • Through scheduled in-person, telephone, and electronic communication, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled;

  • Ensure documentation of check-ins, issues discussed, surveys administered, and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database;

  • Apply child safety and risk management best practices in working with youth and families exposed to trauma, issues related to living in poverty; and any other adverse experiences;

  • Complete the appropriate surveys including the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development Plan) goals and facilitating creation of new goals when needed;



  • Participate in various staff meetings, case conferences and professional consultation with supervisor;

  • Consistently possess a positive, team-player and solution focused attitude;


  • Perform other duties as assigned by supervisor.

  • The position requires exceptional project management, communication, and multi-tasking skills.



Position Performance Measures:

  • Participate in (1) Match Committee. (Sports Day, Match Graduation, Beach Bash, College Day and Holiday Party)

  • Complete and turn in all monthly statistics and caseload reports on time.

  • Complete a minimum of 90% of MSC Done.

  • Complete a minimum of 75% of 3 month and annual SOR and YOS surveys.

  • Maintain a minimum Quality Assurance Score of 3 or above.





Education:                   Bachelor’s Degree Required. (Social service, education, or related field)


Experience:                 2+ years’ experience in social services settings working with youth preferred.


Skills:                           Case management

                                    Curriculum & workshop facilitation

                                    Impeccable customer service

                                    High speed typing

                                    Detail oriented with high level of written and oral communication

                                    Conversationally bilingual in English-Spanish


Position Requirements:

  • Must be willing to work flexible hours including weekends and evenings.

  • Must be willing and able to work with diverse populations.

  • Must have reliable transportation, valid driver’s license and automobile insurance.



Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed are representative of the knowledge, skill, and/or ability required; while performing the duties of this job, the employee is frequently required

to sit, stand, walk, bend and drive.  Job requires frequent verbal and computer communication.  Computer, telephone and fax use are frequently required.


Working Location: Location is based on a percentage of where work time is spent.

Indoors–80% Travel (local) – 20% – job requires offsite meetings and periodic trips out-of-town/state

Hours and Benefits:  Full-time Non-exempt position (40 hrs/week).  Typical work schedule:  Mon-Fri, 9am – 5pm, but occasional evening and weekend work required.  Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance.  Eligible for 403(b) retirement plans immediately and 4% salary matching benefits after one year.


Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and requested skills.